CRM Megatrends to Watch in 2020:
A Preview of Forces Driving Customer Technologies

Join us on one of our most popular roundtable webcasts of the year, where we’ll detail the most important trends to follow in 2020.

Our panel of experts from NICE Nexidia, Nuance, Edify, and Calabrio will be covering everything from artificial intelligence and machine learning to advances in voice technologies and advanced analytics.

This preview of what’s hot in CRM and customer experience will help you understand which technologies are poised to fundamentally change customer interactions.

On this webcast, we will discuss these hot topics:

-- Voice everywhere – AI and speech in the IVR and beyond
-- The subtle differences between AI and machine learning
-- How AI and machine learning provide better insights into organizational data
-- Learn how AI can optimize internal operations along with the CX
-- The benefits of moving from descriptive analytics into predictive & prescriptive analytics
-- Using prediction to understand why your customers are calling
-- Advancing the world of AI analytics by making it easy to use
-- How-out-of-the-box AI models can drive customer satisfaction (CSAT)

This megatrends roundtable is going to be incredible!

image image headshot headshot
Abby Monaco
Sr. Product Marketing Manager
NICE nexidia
Chris Caile
Sr. Solutions Marketing Manager
Cameron Weeks
Co-founder and CEO
Brad Snedeker
Director, Product Marketing

Attend this live event on January 22nd at 11:00 AM PT / 2:00 PM ET.

Register Now to attend the webinar "CRM Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies."