Customer Journey Analytics:
The Key to Delivering the Best Possible
Customer Experiences


 
 
Customer journey mapping is intuitive only to a certain extent, as best-case plans are often disrupted when the rubber meets the road and assumptions, large or small, are proved false by actual customer behavior. Journey analytics are crucial for uncovering these fundamental misjudgments or changes in situational reality, factors that can make your journey maps ineffective.

Join us on this roundtable with a panel of experts from NICE Nexidia, Kitewheel, and Calabrio and learn how to gain true insights into the customer journey using analytics to uncover issues and constantly refine your journey maps.

On this webcast, we will drill down on these six key issues:

-- Understanding the customer journey
-- Measuring customer experience quality
-- The importance of journey analytics as a discovery tool
-- The need for cross-departmental internal buy-in for success
-- The three core analytics tools for delivering more actionable insights
-- How AI self-service applications are changing the needs of agents



PRESENTERS
headshot headshot headshot
TBD
NICE Nexidia
Mark Smith
President
Kitewheel
Brad Snedeker
Director, Product Marketing
Calabrio



Attend this live event on February 26th at 11:00 AM PT / 2:00 PM ET.


Register Now to attend the webinar "Customer Journey Analytics: The Key to Delivering the Best Possible Customer Experiences."