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WEDNESDAY, AUGUST 14 - 8 AM PT / 11 AM ET
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The pace of change in the world of customer engagement is not showing any signs of slowing down, nor is the market getting any more forgiving: customers continue to challenge companies to give them experiences that make their lives easier.
To survive and thrive in today's digital age, organizations must transform their contact center from the inside out. But a contact center transformation requires hard work—planning, deploying and governing it correctly—to "get it right."
Join us for this live webinar as experts from Nuance and guest Forrester explore:
-- Why contact center transformation is vital to your organization's survival in the digital age -- Common pitfalls to avoid that can make or break your initiatives -- Why automation, AI and transforming your workforce to work side by side with technology is key -- The role of conversational AI in a successful contact center transformation -- Lessons from leading brands who have undergone transformations and the results they've achieved
Reserve your seat now to gain these valuable insights and more. (Even if you can't attend the live event, register now and receive a recording of the webinar.)
Simply enter your email in the box to attend the webinar "4 Contact Center Transformation Pitfalls (and How to Avoid Them)."
This webinar is part of the Nuance Innovation Quarterly (IQ) program. Each quarter, Nuance IQ brings you expert takes on the hottest customer engagement and AI topics, tales from the innovation frontlines, and inspirational stories from bold organizations taking customer experience to the next level. |
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PRESENTERS |
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Ian Jacobs Principal Analyst Forrester Research |
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Josefine Fouarge Senior Principal Product Marketing Manager Nuance |
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David Potter Director, Technical Field Enablement Nuance |
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MODERATOR |
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Bob Fernekees Publisher CRM magazine |
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Audio is streamed over the Internet, so turn up your computer speakers! |
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