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 WEDNESDAY, MARCH 20 - 11:00 AM PT / 2:00 PM ET
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Today's contact center agents are digital just like the customers they serve. Moreover, they are increasingly millennial and Gen Z. Their attention spans are shorter than older generations of agents and sitting through training is not their cup of latte! Meanwhile, as routine questions get answered through self-service, agents are left with harder questions to answer and more complex issues to resolve. How can you make these next-gen agents successful in the digital era?
Register for the upcoming eGain-CRM Magazine webinar to learn about today's state of agent experience (AX), root-causes of AX malaise, and the tools and best practices for success.
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Bob Fernekees
Publisher
CRM magazine |
Register Now to attend the webinar "Making Contact Center Agents Successful in the Digital Era."
Audio is streamed over the Internet, so turn up your computer speakers! |
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| SPEAKERS |
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Stephen Kennedy
Solution Director
eGain Corporation |
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Terry Blankenship
AVP Business Process Excellence
The General |
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