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WEDNESDAY, SEPTEMBER 25, 2019
- 11:00 AM PT / 2:00 PM ET
The traditional heavy lifter of customer communications has been the technology known as interactive voice response (IVR), which has had a reputation for challenging and potentially frustrating customers who can feel trapped in unyielding decision trees.
But now many experts feel that
IVRs are about to undergo a major resurgence as the customer's channel of choice
as IVRs are enhanced with technologies such as customer journey analytics (to improve the IVR customer experience) and natural language processing (to add flexibility).
Join our panel of experts from
and learn why IVRs are poised to become your customers' favorite channel.
On this webcast you will learn:
-- How to understand customer challenges in the IVR
-- How new conversational interfaces can transform the IVR experience
-- How to create and deliver a human-like experience
-- How to create meaningful conversations for effective human-to-human interactions
-- How the "Dynamic IVR" will be able to adjust prompts based on customer journey context
-- How IVRs will be able to deliver awesome experiences in multiple languages and dialects
to attend the webinar
"The IVR in the New Age of Voice."
Audio is streamed over the Internet, so turn up your computer speakers!
Presales Solution Executive
VP, Market & Product Strategy
Director of Customer Success
Director of Product Marketing
The IVR in the New Age of Voice
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