WEDNESDAY, AUGUST 21, 2019 - 11:00 AM PT / 2:00 PM ET

Workforce optimization (WFO) solutions and procedures are the backbone of running an efficient contact center. WFO applications handle everything from call recording to workforce management, performance management, quality monitoring, surveying, speech analytics, and even coaching and e-learning. The technology brings together and tracks many different functions within the enterprise—from the contact center to the back office.

Join our panel of experts and find out how you can leverage workforce optimization to better manage your contact center.

Register Now to attend the webinar "Workforce Optimization: The Workhorse of Contact Center Management."

Audio is streamed over the Internet, so turn up your computer speakers!