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 WEDNESDAY, NOVEMBER 6, 2019 - 11:00 AM PT / 2:00 PM ET
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What were the breakout trends in the contact center in 2019?
Join our panel of experts from NICE, Verint, Gridspace and Interactions as they uncover which trends firmly took hold in 2019 and which trends are poised to play a bigger role in 2020.
We will cover everything from advances in workforce management and agent-oriented issues to speech and interaction analytics.
On this webinar, you'll learn how to:
-- Justify and prioritize the need for speech analytics in 2020
-- Make analytics both easy to use and an effective aid to employees’ performance
-- Rethink your workforce management approach to retain today’s employees
-- Balance flexible scheduling with adequate staffing
-- Improve agent effort with interaction analytics
-- Optimize agent productivity with Conversational AI
-- Improve security and privacy of end customer data
Register Now to attend the webinar "2019 Contact Center Innovations."
Audio is streamed over the Internet, so turn up your computer speakers! |
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| PRESENTERS |
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Rich Correia
Director of Product Marketing
NICE |
Kelly Koelliker
Director, Content Marketing
Verint |
Roger Lee
Director of Customer Success
Gridspace |
Priyanka Tiwari
Director of Product Marketing
Interactions |
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