WEDNESDAY, DECEMBER 4, 2019 - 11:00 AM PT / 2:00 PM ET

There have been so many advances in customer analytic tools and applications in recent years that it's hard to overstate their importance in understanding your customers and predicting their future behavior. Everything from customer loyalty to marketing campaigns can be vastly improved when customer data analytics figures into decision making.

Join our panel of experts from NICE Nexidia, Callminer, and Zendesk and find out how you can leverage customer analytics solutions to make better-informed decisions.

On this webcast you will learn how:

-- To prepare for success with omnichannel analytics
-- To delight your customers with sentiment analytics with examples from a real-world case study
-- Emotions expressed during calls are assessed through interaction analytics
-- Emotions analyzed from customer interactions inform customer experience optimization
-- Customer experience is a team sport and so is customer analytics
-- To use customer data & analytics to drive business change
-- Customer experience metrics are evolving and businesses need to adapt

Register Now to attend the webinar "Superior Decision Making with Customer Analytics."

Audio is streamed over the Internet, so turn up your computer speakers!

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Abby Monaco
Sr. Product Marketing Manager
NICE Nexidia
Brian LaRoche
Director of Outreach Marketing
Andrew Forbes
Sr. Product Marketing Manager
Bob Fernekees
CRM magazine