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 WEDNESDAY, APRIL 24, 2019 - 11:00 AM PT / 2:00 PM ET
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How can you continuously provide great customer experience (CX)? The only way to comprehensively improve your CX is by systematically gathering meaningful feedback to refine your customer journeys.
Join our expert panel from UJET, Medallia, and Confirmit as they offer actionable recommendations for listening to customers and marrying data from digital and human touchpoints.
On this webcast you'll learn how to:
 -- Take advantage of rich opportunities to listen to the voice of the customer
-- Embed feedback "in the moment" as part of customer interactions
-- Use Nudge Theory to ensure that leaders and team members are motivated to make smarter decisions
-- Start measuring actions rather than words so you deliver the business outcomes your CX programs promise
Join us on this webcast and find out how to keep your CX program on track!
Register Now to attend the roundtable webinar "Measuring CX with Voice of the Customer and Journey Analytics."
Audio is streamed over the Internet, so turn up your computer speakers! |
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PRESENTERS |
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Bob Fernekees
Publisher
CRM magazine
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Melody Appleton
Director of Product Marketing
UJET
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John Abraham
General Manager
Medallia Institute |
Claire Sporton
Senior Vice-President CX Innovation
Confirmit |
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