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 WEDNESDAY, JANUARY 23, 2019 - 11:00 AM PT / 2:00 PM ET
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Converging technological advancements have yielded us to a point where we are poised for a tremendous cycle of innovation that will accelerate the digital transformation of sales, marketing, and especially, customer service and the contact center in 2019.
Join us on this thought-provoking roundtable webcast and discover what trends, technologies and strategies will be driving change in the next 12 months.
Our panel of experts from eGain, NICE Nexidia, and X2CRM will discuss how:
 -- Artificial Intelligence (AI) adoption will increase and offer new ways for Big Data to enhance customer service.
-- AI-enabled contact centers will transform the customer experience with data-driven insights and improved agent performance.
-- Businesses will take a holistic approach to digital experience transformation (DX) and contact centers will revisit desktop strategies.
-- Enterprise CRM and enterprise marketing automation will merge together and incorporate social features seamlessly.
-- CRM portals will drive immediate value to customers by resolving their inquiries with tailored responses according to their profile, purchases, and activities.
Get a preview of what experts predict will be the breakout trends in the next 12 months.
Simply enter your email in the box to attend the webinar "CRM Megatrends to Watch in 2019: Predictions from the Top Leaders Driving Change."
Audio is streamed over the Internet, so turn up your computer speakers!
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PRESENTERS |
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Bob Fernekees
Publisher
CRM magazine
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Ian Jones
Head of Global Strategic Solutions
eGain
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Ken Brisco
Product Marketing Manager
NICE Nexidia |
David Buchanan
CEO, X2Engine, Inc.
X2CRM |
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