 CRM MAGAZINE SPONSORED ROUNDTABLE WEBINAR |
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 WEDNESDAY, DECEMBER 5, 2018 - 11:00 AM PT / 2:00 PM ET
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Proactive customer care is a visible differentiator that translates into better customer experiences, loyalty, and positive attitudes toward your brand.
Shifting from purely reactive to more proactive customer care can dramatically improve your customer experience scores.
Join our panel of experts from CallTrackingMetrics, Customer Portfolios, and NICE Nexidia on this roundtable webinar and learn how proactive customer care can help your organization stand out.
On this webinar, you'll learn:
 -- How smart routing conditions can optimize call flows
-- The importance of including text touch points to enhance customer experiences
-- The importance of collecting and managing customer data in a centralized location
-- How using data can improve the overall customer experience
-- How to know your customers through analytics
-- And how AI can consistently improve connections with each interaction
Just enter your email in the box to the right to attend the webinar "Proactive Customer Service—Anticipating Customer Needs."
Audio is streamed over the Internet, so turn up your computer speakers!
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PRESENTERS |
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Bob Fernekees
Publisher
CRM magazine
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Meghan Hodge
Sales Director
CallTrackingMetrics
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Denise DeSisto
VP, Marketing Automation & Product Innovation
Customer Portfolios |
Andy Traba
Director of Product Management and Product Marketing
Nice Nexidia |
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