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 WEDNESDAY, JULY 11, 2018 - 11:00 AM PT / 2:00 PM ET
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Delivering great customer service starts with viewing all touch points through the perspective of your customers. Any process or technology gaps must be identified and addressed.
Join us on this webinar where experts from Convergys and NICE will explain how organizations can automate their customer service processes and deliver quick and excellent service that will wow their customers.
In this webinar you will learn:
- How robotic process automation (RPA) drives service innovation and business outcomes
- Where to begin implementing RPA in your contact center
- Which tasks you should (and should not) automate with RPA
- How to protect your customers from identity theft using voice biometrics
- How leveraging voice biometrics as well as additional authentication methods can seamlessly protect customers from fraud with minimum effort
Simply enter your email in the box to attend the webinar "Smart Customer Service that Wows Customers."
Audio is streamed over the Internet, so turn up your computer speakers! |
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| PRESENTERS |
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Allyson Boudousquie
Vice President, Market and Product Strategy
Convergys |
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Efrat Kanner-Nissimov
Director of Product Marketing
NICE |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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