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 WEDNESDAY, SEPTEMBER 5 - 11 AM PT / 2 PM ET |
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According to a recent report from Econsultancy, 72 percent of business leaders pointed to customer experience (CX) as the single most exciting opportunity. In fact, CX topped the list for the third straight year, illustrating how crucial executives consider it to the bottom line.
But just what are the best strategies for creating highly effective customer experiences?
On this webcast, you will learn:
-- How to evaluate your CX programs with a CX Maturity Assessment
-- How to take a comprehensive inventory of success metrics in five key areas
-- How interaction analytics can benefit your business
-- How analytics can improve agent performance and your organization's performance
-- And, most importantly, how to turn insights into action
Join our experts from Confirmit and CallMiner as they discuss concrete strategies for improving CX initiatives and developing a practical road map to drive measurable business impact.
Simply enter your email in the box to attend the webinar "Highly Effective Customer Experience Strategies."
Audio is streamed over the Internet, so turn up your computer speakers! |
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| PRESENTERS |
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Brad Linville
Director
CS Consulting |
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Brian LaRoche
Director, Outbound Marketing
CallMiner |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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