 CRM MAGAZINE SPONSORED ROUNDTABLE WEBINAR |
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 WEDNESDAY, OCTOBER 24, 2018 - 11:00 AM PT / 2:00 PM ET
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Can delivering better customer experiences improve revenue and shareholder value? You bet. But how can companies target areas for improving customer experience (CX) and stay on course while continually improving CX at every stage in the customer journey? That's where analytics becomes crucial.
Join us on this roundtable webinar where our panel of experts from Calabrio, Looker, and NICE Nexidia will discuss how analytics can help you reach your strategic goals and differentiate your company with continuous CX improvement.
On this webcast, you'll learn:
-- How advanced analytics can help you identify the root cause/effect of customer sentiments
-- What actions to take to improve customer satisfaction and retention
-- How to avoid common mistakes that can be made even before you start using data
-- How to structure for improving CX with data
-- How to uncover the hidden value in your existing router
-- When to revisit your integrated voice response (IVR) system
-- How to complete the picture with 100% interaction data analysis
Enter your email in the box to the right to attend the webinar "Advanced Analytics for Better Customer Experiences."
Audio is streamed over the Internet, so turn up your computer speakers! |
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PRESENTERS |
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Bob Fernekees
Publisher
CRM magazine
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Doug Zimmerman
Contact Center Speech Analyst
Calabrio |
Jiro Wiseman
Manager, Customer Support
Looker |
Abby Monaco
Sr. Product Marketing Manager
NICE Nexidia |
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