CRM MAGAZINE SPONSORED ROUNDTABLE WEBINAR
 
 
 
WEDNESDAY, SEPTEMBER 26, 2018 - 11:00 AM PT / 2:00 PM ET
Artificial intelligence (AI) and machine learning (ML) technologies will completely transform customer service during the next five years.

Join our panel of experts from Genesys, eGain, Radial, and Convergys on this seminal roundtable webinar and learn how AI can transform your customer service paradigm.

On this Webcast you will learn the following:

-- The best technology building blocks and use cases for AI
-- How AI can help you deliver the right information at the right time
-- How enterprises can use the right blend of humans and machines
-- How the agent experience is evolving by using assisted AI during customer interactions
-- How AI can identify continuous improvement and coaching opportunities with agents

We will also present a real-world transformational success story from the telecommunications industry.

Enter your email in the box to the right to attend the webinar "Transforming Customer Service with Artificial Intelligence."

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR PRESENTERS
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Bob Fernekees
Publisher
CRM magazine
 Brendan Dykes
Global Director Product Marketing
Genesys
 Ian Jones
Head of Global Strategic Solutions
eGain		 Robin Gomez
Director, Data & Analytics
Radial		 Allyson Boudousquie
Vice President, Market and Product Strategy
Convergys