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| WEDNESDAY, MARCH 21 - 11 AM PT / 2 PM ET |
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Creating smooth customer journeys is essential to delivering satisfying customer experiences that drive business results and keep customers coming back for more. But how do you get started? How do you stay on track with continuous refinements that keep your customer journeys smooth and engaging?
Join us on this educational webcast, featuring experts from NICE and AskNicely, and learn:
- how to improve the micro-journey experience in the IVR;
- challenges customers typically face, and how to overcome them;
- how the customer journey has evolved to include feedback and advocacy; and
- how to use the Net Promoter Score (NPS) metric along the entire customer journey.
REGISTER NOW to attend the webinar "Smooth Customer Journeys Deliver Smooth Customer Experiences."
Audio is streamed over the Internet, so turn up your computer speakers!
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| PRESENTERS |
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Steve Flanagan
Senior Customer Success Manager
NICE |
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Aaron Ward
CEO and Co-Founder
AskNicely |
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| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
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