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NOW AVAILABLE - ON DEMAND
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Updating aged infrastructure is the first step
in creating a digitally transformed future |
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Contact centers are re-tooling to deliver highly personalized service. Learn what The Auto Club Group has done, what others are doing and where the contact center industry is headed.
Join us, on-demand, for a unique conversation facilitated by Sheila McGee-Smith and including live Q&A.
The panel discussion will answer:
- How did ACG position for the digital future?
- What are the big challenges in contact center transformation?
- Where are the opportunities for real operational improvement?
- How do you balance your focus on customer, employee and business needs?
- How does analytics differ from reporting?
- To what extent will virtual agents replace live agents?
Don't miss this chance to get real-world insight into what is coming and how others are preparing for it.
| MODERATOR |
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Bob Fernekees
Publisher
CRM magazine |
REGISTER NOW to attend the webinar "Preparing Your Contact Center for 2018."
Audio is streamed over the Internet, so turn up your computer speakers! |
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| PRESENTERS |
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Sheila McGee-Smith
Principal Analyst
McGee-Smith Analytics |
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Frank Remski
Enterprise Architect
The Auto Club Group |
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Frank Tersigni
Chief Customer Officer
Altivon |
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