WEDNESDAY, OCTOBER 25, 2017 - 11 AM PT / 2 PM ET
The evolution from contact centers to customer engagement centers is the result of senior management making customer service a strategic priority to drive better customer engagement. But what does true customer engagement look like and why is it important?

Join our expert panelists from Calabrio, SmartAction, Verint Systems, and NICE and we will explore why customer engagement is so important and how your organization can transition its contact center to a customer engagement center.

You will learn how to:
  • Empower and engage your agents with knowledge and automation;
  • Incorporate artificial intelligence into your processes;
  • Evaluate agent on 100 percent of their interactions for better training;
  • Provide crucial insights across all channels with omnichannel analytics; and
  • Create strong customer engagement through intelligent self-service
Register now for this educational webcast "The Evolution of Contact Centers to Customer Engagement Centers" and take your contact center to the next level.

Audio is streamed over the Internet, so turn up your computer speakers!

MODERATOR   SPEAKERS            
image image photo photo photo
Bob Fernekees
Publisher
CRM magazine
Brad Snedeker
Director of Innovation
Calabrio
Charlie Schrier
Director, Product Marketing
SmartAction
Jenni Palocsik
Senior Director, Solutions Marketing
Verint Systems
Lilach Zemach
Product Manager
NICE - Nexidia