Hosted WFM - USAN Helps Ensure a Successful Take Off for a Major Airline’s Premier B2B Service

Sponsored By: USAN

When a major American airline decided to offer 24/7 live sales support as a premium benefit to its corporate customers, the company knew that it had just one shot to get it right.   They chose Metaphor Workforce, a web-based WFM solution hosted by USAN. Unlike the legacy WFM solution, which uses simulation to forecast staffing needs, Metaphor Workforce uses Dynamic Resource Allocation. This more granular approach delivers a much more accurate forecast.  
Download NOW  to see how this airline achieved soaring results.