WEBINAR w/LIVE DEMO: Revolutionizing Contact Center Quality Management with Speech Analytics
Sponsored By: Genesys
Wednesday October 16, 2013
2 PM Eastern / 11 AM Pacific
“This call may be monitored for quality assurance purposes”. Your organization probably announces this to every caller. Traditional Quality Management (QM) programs rely on a person listening to calls and manually scoring each conversation according to criteria that is often vaguely defined and open to interpretation. Due to its manual nature, this is a time-consuming, expensive process. Register now for this webinar. We will present a LIVE DEMO and a case study. Learn how Speech Analytics resolves the challenges inherent to traditional QM.