Customer Analytics: Converting Data into Insight for Superior Customer Experiences
Sponsored By: Transera
Aberdeen Group’s recent research on Next-Generation Customer Experience Management highlights the recent trend in the customer-company relations and the challenges companies face with their customer experience management (CEM) efforts across multiple channels. The results of this research will be included in this soon-to-be-released whitepaper.
Some of the findings and insights that will be included in the upcoming whitepaper are:
- The primary reasons companies struggle in adopting a data-driven approach to manage their customer interactions
- How companies are adaptating to the new dynamics of the “customer era.”
- The performance gains Best-in-Class organizations realize as a result of their ability to convert data into actionable insights