How to improve your bottom line through a better agent experience

3 New Case Studies from LiveOps

The connection between agent experience and customer experience and its bottom-line impact has been inferred over the years, but a new study conducted by LiveOps & Dr. Natalie Petouhoff’s Customer Experience Research Group looked more closely at this impact on both operational costs and revenue generation in the contact center.  This eBook explores 3 different case studies across 3 very different companies and shares the overall potential profit contribution to be yielded by utilizing a single, integrated agent desktop.