Beyond FAQs: The Tangible Benefits of On-Line Self Service
A Just Released 2013 Intelliresponse Web Customer Self Service Survey
In a new survey report from CRM magazine and IntelliResponse, the management, technology and human resources issues and opportunities shaping today’s customer service channels are explored. Topics covered include the impact of self-service on current systems and staffing; how self-service performance is measured; the types of selfservice interactions supported; and management and technical challenges.
Download a full version of the survey report, Power To The People: Online Self-Service Evolves: 2013 Web Customer Service Survey, to find out more about the emerging role of customer self-service, and learn how your organization can help lead the way in developing this new channel.