The Business Value of Consolidating and Centralizing Communications

Sponsored By: Interactive Intelligence

Increasingly powerful servers. Robust IP infrastructures. Innovative design. Call it the new roadmap to consolidated contact center architectures and more centralized configurations. Along with reducing the number of applications and physical boxes to be administered and maintained, consolidation can potentially reduce the number of system and user licenses necessary in a contact center. Consequently, cost savings is an achievable and evident benefit.

Yet while the path to reductions in cost can be clear-cut, consolidation can provide additional value by way of business opportunities and managing system-related impacts on profitability. Here's a closer look at the collective business value.