Service Leaders

Nominations for the 2018 Customer Service Leader Awards are now being accepted; the deadline for entries is Friday, January 18, 2019. Results will be announced in the April 2019 issue of CRM magazine

To nominate a vendor or outsourcer as a market leader, please fill in as much of this form as is applicable. This year's categories are:

  • Contact Center Search
  • Contact Center Analytics
  • Customer Case Management
  • Workforce Optimization Suite
  • Web Support
  • Contact Center Infrastructure
  • Interactive Voice Response
  • Enterprise Feedback Management
  • Outsourcing

(Please see the Categories page for more detail on each category. For the 2018 winners, click here.)
Select only one category from the list below. If the vendor fits multiple categories, please submit a separate entry for each, positioning the entry for only that specific category.

Whom is the contact for more information or to set up an interview?