The role of chat bots in field service organizations

ServiceNow

This webinar recap discusses the burdens placed on field service workers, and how chatbots can improve their daily interactions to drive morale, increase efficiency, and impact service delivery. The webinar focuses on the various levels of complexity of bots and gives a 3-step guide how to:

• Identify the most logical processes to automate
• Rank processes
• Formulate a bot flow