Learn how a business' success now largely depends on disrupting the traditional customer service model - and what you can do to lead that charge.

Our ebook will outline a path on how to make those first steps to transformation by:

• Managing a new world of customer channels
• Defining channel structure
• Training your customers

Download our “Embrace the Digital Service Revolution” ebook to learn more about a more disruptive view of customer service and how Salesforce can support that model.