How to Manage the Remote Workforce - Best Practices to Drive Engagement and More Effectively Forecast and Schedule in the Remote Contact Center
Contact Centers around the world have quickly transitioned to remote contact centers. For many, this is a new paradigm and NICE is here to help. This eBook was designed to provide in one place some of the best practices we have seen across the globe with agent working from home.
This covers communication thoughts and practices around forecasting and scheduling and other helpful ideas.