State of Service: Insights and trends from over 3,500 service leaders and agents worldwide


See how your service can evolve with the pace of change:

Rapid change is accelerating service transformation. Learn how you can keep up by leveraging industry trends to better support your agents and customers.

Read the report to discover:

  • Service organizations’ biggest challenges and priorities 
  • The changing role of customer service agents 
  • The impact of artificial intelligence (AI) on the future of customer service
  • How our mobile workforce fits into modern customer service

For even more helpful insights on ways to improve your service, head over to the Service Resource Center or visit for hands-on information.