ThinkJar: Six Transformational Customer Service Trends
Customer service is evolving. Time to change.
Traditionally, customer service has been single channel or nonintegrated multichannel, with the company-centric goals of efficiency and cost-savings. Six trends are changing that model. The new approach? It’s about a platform, the customer journey, and achieving operational excellence—working with customers and working across teams to deliver better service.
Download the white paper from ThinkJar and learn about:
- The six trends that focus on budgeting, spending, technology, data, channels, as well as cloud, platforms, and ecosystems
- The five tenets for operational excellence
Discover how to make the most of the trends to deliver great experiences for everyone involved in your customer service.