5 Best Practices for AI Self-service without Compromise


With over 100 conversational AI deployments and nearly a dozen in the Fortune 500, SmartAction shares their most important insights to self-service that works in this eBook that is packed with real-world customer examples that have made them the top-rated Virtual Customer Assistant solution on Gartner Peer Insights.

  • How to find the perfect fit for conversational AI
  • How to design “lanes” for virtual agents that outperform live agents
  • Real-world examples from 9 leading companies
  • CX functions required to architect and manage self-service applications