Agents or Automation: Here’s What Your Customers Told Us

Radial

Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.

Radial and CFI Group recently surveyed 500 online shoppers to better understand their experiences throughout the customer service journey. Download the infographic and full report to find out what we learned.