Gartner Magic Quadrant for Web Customer Service Applications

Sponsored by eGain

Who are the players in web customer service applications? How are they positioned to help you over the long haul? Read this magic quadrant report to find out.

Gartner Magic Quadrants are a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Gartner Magic Quadrant quickly helps you digest how well technology providers are executing against their stated vision.