The Power of Personalization: Optimizing Customer Self-Service for Increased Loyalty and Cost Savings

Sponsored By: Voxeo

In order to remain competitive, companies are challenged with finding ways to provide a rich customer experience and still maintain profitability. Whether a company has had a client for six months or six years, they have information about the people who do business with them. By using this information to personalize self-service interactions and provide proactive outbound care, the customer experience vastly improves.

Modern, standards-based solutions for Interactive Voice Response (IVR) and multi-channel self-service now make it possible for companies to deliver automated interactions that rival the quality of human assistance.

Don't miss this in-depth white paper, written by industry analyst Dick Bucci and sponsored by Voxeo, The Power of Personalization: Optimizing Customer Self-Service for Increased Loyalty and Cost Savings. Key takeaways include:

• Trends driving demand for real-time, personalized customer service

• The intersection of personal service and automated self-service

• The impact of personalization on self-service success

• Examples of customer-centric, personalized dialogs across voice and mobile interactions

• How personalization is helping companies contain costs while improving customer loyalty