Hosted Call Centers vs. On-premise Software: Avoiding Five “Gotchas” of Cloud Call Centers

Sponsored By: USAN

"A hosted call center isn't as secure as my on-premise software."

"A cloud call center can't scale to meet seasonal demands."

"It won't integrate with my CRM."

These are just a few of the common concerns surrounding cloud-based call centers, and for good reason. Historically, SaaS call center providers have struggled to provide the security, scalability and integration that companies require. But this isn't always the case today. This whitepaper outlines five common gotchas associated with cloud call centers and how they compare to on-premise software.

Download the whitepaper to learn:

· How modern hosted call centers enable their customers to scale

· The key to successful integrations in the cloud

· What's missing from your cost comparisons

Who should read this whitepaper?

Business managers/owners who are considering a move to the cloud from premise solutions