Live video chat: Put more F2F in your B2B

Netop

Today's tech-savvy population uses multiple devices and media to communicate - everything from voice and text to real-time video. Now your eBusiness site can offer those same alternatives for engagement with Netop's live video chat technology.

Chat gives customers more choices: the immediacy of a phone call, the visual experience of face-to-face engagement, the privacy of a one-way video chat, and the flexibility of text-only chat. Applications include sales support, consultation, how-to demos, shopping, or other customer interactions.

A white paper by Forrester Research examines the growing interest in live chat to enhance accessibility, reduce call abandonments, and improve their customers' overall experience.

Forrester cites these key Live Chat advantages:
• Enhanced customer experience
• In-person expertise and consultation
• Developing trusted relationships

Learn more: Download the Forrester Research report, "Capitalizing on Live Video Chat." And, contact Netop for a free evaluation to see if video chat is right for you.