Top 10 CX trends to power your 2026 strategy

NiCE

Get the top 10 CX trends to power your 2026 strategy

Customer expectations are outpacing most enterprises’ ability to deliver, and by 2026 the gap will only widen. CX 2026 Trends: Top Strategic Insights gives you a clear view of what’s next, and how to turn emerging shifts into a competitive advantage.

Inside, you’ll discover the Top 10 trends redefining customer experience, from agentic AI to orchestration, memory, and visibility.

For leaders ready to future-proof their strategy, this guide shows you how to harness the trends shaping 2026 CX success, and how to make them work for you.

Explore top 2026 CX and AI trends, including:

• Agentic AI that resolves tasks instantly to cut effort and cost
• Orchestration that unifies people and systems for faster outcomes
• Experience memory that compounds intelligence to drive loyalty and growth
• Visibility that makes AI ROI transparent to earn C-suite trust

Lock in the CX strategies that will create 2026 wins.