Bridging the gap: How AI-powered contact centers can transform healthcare outcomes.

Talkdesk Report

Hospital contact centers play a vital role in delivering high-quality patient care, but many still rely on outdated systems that limit efficiency and experience. To understand how hospitals are evolving, Talkdesk and CHIME surveyed 77 healthcare technology leaders to uncover the biggest challenges, modernization priorities, and the growing role of AI, automation, and EHR integration in patient communication.

In this report, you'll discover:

• The most pressing challenges facing hospital contact centers—and how leaders are addressing them
• How AI and automation are reshaping patient interactions and operational efficiency
• Proven strategies from senior healthcare executives driving transformation

Download the report to gain insights that can help your organization elevate patient engagement and contact center performance.