[MIT] The Connected Customer

NICE

Is your CX future-ready? Or are you falling behind in the race to achieve human-AI balance?

Customer expectations are rising, and brands that fail to keep up risk losing loyalty and revenue. While many organizations are eager to harness AI to improve service, outdated systems, fragmented data, and siloed operations often stand in the way.

This new report from MIT, “The connected customer,” reveals how leading brands are overcoming these roadblocks by embracing agentic AI and a unified CX platform. Discover what it takes to deliver fast, personalized service at scale, while maintaining the human connection customers value most.

What you’ll learn from the report:

• Why agentic AI is a game changer
• How a unified platform eliminates data silos
• Research-backed strategies from global CX leaders
• How AI augments human expertise for better service

Start building smarter, faster customer experiences today.