Gartner: Peer Lessons Learned for Contact Center as a Service Solutions Implementation

NICE

The Gartner® report, “Peer Lessons Learned for Contact Center as a Service Solutions Implementation,” features key recommendations and expert insights to help implement contact center software successfully.

This complimentary report reveals:

• Peer perspectives providing a holistic view on implementation
• Input from CCaaS stakeholders across different teams
• What decision makers would have done differently
• How to develop a robust transition plan
• The importance of investing in comprehensive training

Improve your CX initiatives with valuable real-world advice.

Read the report

Gartner, Peer Lessons Learned for Contact Center as a Service Solutions Implementation, Peer Contributors, 29 February 2024

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.