Exceeding US Customer Expectations


Build lifetime loyalty by knowing what customers expect.

Want a magic mirror telling you what customers expect so you can provide exceptional CX? Now you have it. This ContactBabel report identifies major issues impacting customers today and offers actionable advice on how businesses can build lifetime loyalty. Based on a survey of 1,000 consumers, it’s essential reading for CX leaders.
Here are some key customer insights:
•     61% of survey respondents wanted issues solved the first time
•     54% said they prefer shorter wait times in call queues  
•     31% desire a choice of which service channels they use

Start building lifetime loyalty. Read the report.