Hidden in Plain Sight: 20 Global CX Blindspots Uncovered

Stellar Elements, an Amdocs Company

Are your CX gaps hidden in plain sight?

Customer expectations keep growing. Businesses like yours face a big problem for their growth and profits: the widening gap between the experiences customers want versus what you deliver. We call it the Experience Gap—and you might not even know it’s there. 

We’re Stellar Elements, a global studio that combines the expertise of ADK, Projekt202, Big Nerd Ranch, Roam Digital, and others you may know to create exceptional customer experiences. We surveyed hundreds of business leaders to bring you fresh insights and actionable strategies for modern CX problems. 

Download the report to learn:

  • Surprising customer experience stats every leader should know
  • The top five CX gaps and what you can do about them
  • How to build customer connections that power growth and revenue