The five stages of building a modern healthcare contact center
Patient expectations for great experiences have never been higher, but too many healthcare organizations are falling short because of data silos and fragmented patient journeys across channels. A modern contact center with digital-first options can unify the patient journey, accelerate acquisition, and ensure loyalty.
Download this ebook to learn a 5-step process to create a great patient experience in your healthcare contact center and find out more about:
- The components of a modern healthcare customer service strategy and tech stack.
- Steps to take for successfully consolidating and upgrading technologies.
- How transformation can impact key patient experience KPIs for the better.