Solve for X: The CX.EX Journal | Issue 9
Forrester research reveals that investing in customer obsession yields a 700%-plus return on investment over 12 years. Use this guide to learn more about the measurable ROI of being customer-obsessed and to define the traits behind the term.
Plus, learn how solving for every X (both CX and EX) when it comes to building your customer-obsessed technology foundation is imperative, as customer engagement and success become an organization-wide responsibility.
This asset will serve as a valuable resource and proof point for your organization’s new or continued customer-obsessed investment.
Get it now.