Customer Support SLA Template

TeamSupport

We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, both the driver and rider are agreeing to certain terms and conditions: picking the rider up within a designated time frame, how much the trip should cost, an estimated arrival time, and delivering the rider to their destination safely.

This agreement of sorts is similar to Service Level Agreements (SLAs), which ensures service obligations and promises are kept. In the customer support space, this contractual agreement between the provider and customer is vital to the success of the relationship - especially because keeping up with customer demands can be challenging.

Download TeamSupport's SLA contract template today, which is designed to be edited to fit your exact needs. Use it to detail your service obligations and responsibilities to each customer and ensure you're meeting their expectations.