How your shared services can do more with less


Your path to employee productivity starts with better support for your shared services.

In this eBook, ServiceNow presents a path that top manufacturing organizations have taken to drive efficiencies and cost reductions in their shared services. To replicate their success, manufacturing organizations need to address specific questions about their operations:

• Is having multiple department channels for requests beneficial to your organization?
• Do all employees have reliable access to the services they need?
• How much time is added to employee requests because services teams are all working in silos?
• Do your cases turn into emails when other departments need to get involved?
• When performance starts slipping, do you have the information you need to hold the right people accountable?

By focusing on these critical aspects within manufacturing organizations, this eBook aims to guide manufacturing leaders toward enhancing shared services, streamlining operations, and achieving higher levels of productivity.