Elevating the Value of Customer Service Through a Data-Driven Approach

A Harvard Business Review from Coveo

See how industry leaders are using the latest data-driven strategies to:

  • Create opportunities for growth... through increased advocacy, retention, and cross-selling
  • Decrease inefficiencies… by overcoming some of the biggest barriers that waste hours of your agents’ time every week
  • Increase customer satisfaction… and see a direct impact on customer loyalty, brand perception, and reputation