Elevating the Value of Customer Service Through a Data-Driven Approach
A Harvard Business Review from Coveo
See how industry leaders are using the latest data-driven strategies to:
- Create opportunities for growth... through increased advocacy, retention, and cross-selling
- Decrease inefficiencies… by overcoming some of the biggest barriers that waste hours of your agents’ time every week
- Increase customer satisfaction… and see a direct impact on customer loyalty, brand perception, and reputation