The Field Service Experience: the next big differentiator for your business
Customer satisfaction (in the form of CSAT) remains a key metric, and your customer effort score (CES) is fast becoming another.
With the emphasis on delivering great customer experience, it’s important to remember what great really means to your customers. In most cases, great equals effortless. Customers are looking for work and life to be easier and smoother, with no nasty surprises. When delivered time and again, at scale, great, effortless experiences take the customer relationship from transaction to trust. They drive differentiation and determine success.
Read how you can make customer service a revenue-generating, strategic differentiator for your organization.