Data Shows Customer Support Efficiency Is Falling Short. How Do You Measure Up?
As increasing customer needs plague the support industry's ability to continuously meet these demands, businesses are exploring ways to optimize their customers' experience while empowering their service teams to be efficient. Businesses invest in easy-to-use support software, automation tools, and self-service options in hopes of alleviating crushing support demand. But how is it holding up? This report, created by TeamSupport in partnership with ServiceXRG, analyzed over 95 million support cases in order to examine the support and CX industry.
Read the report to discover:
- The increasing strategic role of Support
- Service trends
- Challenges face in the industry
- How effective efforts and tools are
- Ways to enhance customer support efficiency