Digital Banking: Turning Laggards into Loyalists
While digital banking is being embraced by many, there is still a significant portion of consumers that are resistant to change. How do you turn those digital laggards into digital loyalists? Concentrix surveyed 1,000 banking customers to see what it would take to get higher adoption of digital banking tools. Inside, you’ll learn:
- Why customers continue to choose in-person or live advisor interactions
- What should be done to increase digital channel usage
- Who the early adopters would be if you apply these learnings
Download now for actionable insights that you can implement!